Meet Candi
Your Client Care Coordinator
When you contact Dr Ella Riley's practice, you'll likely have the pleasure of speaking with Candi, our dedicated Client Care Coordinator.
Experience and Expertise
Candi brings extensive experience in healthcare administration and client services to our team. Her background in mental health support services equips her with a deep understanding of the sensitivity and care required when working with individuals seeking psychological support. She understands that reaching out for mental health services can feel daunting, and is committed to making that first step as comfortable as possible.
Your Client Care Experience
As your Client Care Coordinator, Candi handles a wide range of responsibilities that directly impact your care:
Appointment Scheduling and Management: Candi understands the importance of consistency in therapeutic relationships and strives to maintain continuity in your care.
Initial Contact and Support: When you first reach out to our practice, Candi will guide you through the intake process with warmth and professionalism.
Communication Coordination: Candi serves as a reliable liaison between you and Dr Riley, ensuring important information is communicated clearly and promptly. Whether you need to schedule an appointment, have questions about your treatment, or need assistance with administrative matters, Candi is there to help.
A Commitment to Compassionate Care
What sets Candi apart is her genuine commitment to patient welfare. She recognises that seeking psychological support requires courage, and approaches every interaction with empathy, respect, and professional discretion. Patients consistently appreciate her patience, understanding, and ability to create a welcoming environment from the very first phone call.
Candi's dedication to maintaining the highest standards of confidentiality and patient care ensures your experience with Dr Riley's practice begins on a positive note and continues smoothly throughout your therapeutic journey.
Meet Ziggy
Our Emotional Support Dog
At the heart of my practice is Ziggy, a gentle and intuitive Vizsla who plays a special role in the emotional well-being of my clients. With her soulful eyes and calming presence, Ziggy is a quiet partner in the therapeutic process, offering emotional support during psychology sessions.
Vizslas are known for their affectionate and sensitive nature, and Ziggy is no exception. She has an extraordinary ability to sense when someone is feeling anxious, overwhelmed, or in need of comfort. Her presence helps create a relaxed, supportive environment where clients - children, teens, and adults alike can feel more at ease to explore their thoughts and emotions.
How Ziggy Helps in Sessions:
Reduces Anxiety: Simply having Ziggy in the room can lower stress levels, helping clients feel calmer and more grounded.
Emotional Comfort: She provides physical warmth and emotional reassurance through quiet companionship, making it easier to face difficult topics.
Encourages Openness: Many clients find it easier to express themselves when Ziggy is present, creating a more trusting and open therapeutic space.
Mindfulness & Regulation: Ziggy offers a natural point of focus for mindfulness and grounding exercises, especially helpful during moments of emotional overwhelm.
Ziggy doesn’t interrupt or speak, she simply is and in her quiet way, she reminds us of the healing power of connection, presence, and unconditional acceptance. Whether she’s curled up nearby or gently resting her head in a lap, Ziggy brings a special kind of comfort to the therapy room. Her support is a reminder that healing is not just a process of talking but of feeling safe, seen, and supported.